FAQ
WHEN WILL MY PACKAGE ARRIVE?
Delivery times vary and once the package has left our hands we have no control over it but our current delivery times are:
Canada: approximately 2 - 10 business days
USA: approximately 2 - 12 business day
These times are from when when the order is shipped, not placed.
CURRENTLY BECAUSE OF COVID-19 THERE IS HEAVY DELAYS IN ALL MAIL CARRIERS, UNFORTUNATELY WE DON'T HAVE ACCURATE SHIPPING DELIVERY DATES
DO YOU SHIP WORLDWIDE?
At the moment we are only shipping to USA and Canada on deadcutepins.com. For all other locations please visit our Etsy shop. Not all items are available but they can be added upon request.
MY PACKAGE NEVER ARRIVED?
Unfortunately, if the tracking info says your package has been delivered. We will not replace, reship or refund the order. Please ask anyone in your household, or neighbors if they may have misplaced it. USPS also marks packages as delivered as early as a week before actual delivery.
I WASN'T HOME AND I MISSED MY DELIVERY
Please contact your local mail delivery office to schedule a redelivery or pick-up.
There's not a whole lot we can do for you from here in Canada.
WHEN WILL MY ITEMS SHIP?
We try and get all orders packed up and shipped weekly, but occasionally fall behind.
WHY IS SHIPPING SO EXPENSIVE?
I wish I knew! We try and keep our shipping rates low but unfortunately we are located in Canada so it is a little pricier than you would find with domestic pin companies. I have no control over this, unfortunately.
CAN YOU COMBINE SHIPPING ON MY TWO ORDERS?
We do not combine orders on drop days or during sales. Drop us an e-mail though because we can usually have you place a new order containing all the items of both orders and cancel the original two.
WHERE ARE YOU LOCATED? CAN I BUY FROM YOU DIRECTLY?
We are currently located around Vancouver, BC in Canada. Currently we aren't offering local pick up and drop off, sorry!
CAN I RETURN MY ITEM?
Returns will only be accepted for damaged and defective items. If you have received a defective item please contact us within 10 days of delivery with your order number and a photo of your product and we will be happy to send you a new one. This excludes seconds sale items.
CAN I CANCEL MY ORDER?
Unfortunately, if your order has already shipped, we don't accept cancellations. However, if you haven't received a shipping notification feel free to contact us to cancel your order.
I SHIPPED IT TO THE WRONG ADDRESS?
If your order hasn't shipped yet please send us an email as soon as possible and we can change the shipping address for you. If your order has already shipped then unfortunately all we can do is wait for it to get returned to sender and we will reship it to the correct address.
MY ORDER GOT RETURNED TO SENDER, WHAT DO I DO NOW?
If your order gets returned to us, as soon as we receive your order, we can reship it back out to you. We will only attempt reshipping one time before refunding your items to you. You will not get a refund for the shipping costs, however. For customers overseas please contact us if your order has been returned to sender.
I HAVE [X AMOUNT] OF FOLLOWERS/DO PROMOS CAN I HAVE FREE STUFF?
Sorry, we aren't looking for promoters right now.
WHERE DO YOU GET YOUR PINS MANUFACTURED?
It's a secret to everybody.
MY ORDER ARRIVED BROKEN/DAMAGED/MISSING SOMETHING/INCORRECT?
If there’s any issue with your order please contact us within 14 days (two weeks) of your order delivery date.
WILL YOU BE RESTOCKING [PIN DESIGN?]
It depends! Recently we switched from being limited edition to pins can get a restock. However, not ALL pins will get a restock. I'm working on making a easily found list of all the pins that will/will not be restocked.
I WAS CHARGED CUSTOMS???
Yep! Customs charges are pretty standard while getting items shipped to you, more so if you have a large order or expensive items. We are not responsible for your customs fee. All requests to falsify item costs in order to avoid customs will be ignored.
CAN I ADD SOMETHING ONTO MY ORDER?
For complete accuracy of your order, please re-place an order with all the items you would like and send us an email/DM to cancel your original order. If an item you want is sold out then please send us an email or DM.
WHATS PATREON HOW DO I SHOP IT?
Patreon is our monthly pin club where once a month we send you a pin! You can read more about it HERE and sign up if you'd like!
HOW DO I BUY OLD PATREON PINS?
Twice a year we open up our secret shop and you'll be able to purchase any previous months Patreon designs. You can read more about it HERE
WHATS A SECONDS SALE?
A seconds sale is something we host where we sell all our pins that dont meet quality standards. It's a great time to get pins for a cheaper price as well as pins that are sold out.
edited June 1, 2022
